Schimba limba in: Romana

Home > Profile > Our alarm center

Our Alarm Center

The Alarm Center is accessible 24 hours a day, 7 days a week, 365 days a year and ready to help our clients whenever they need it, wherever they are.

the human factor

All the calls are taken over by our multi-lingual and experienced staff and analyzed with maximum promptitude in such a way that all the assistance requests are managed as efficiently as possible in the shortest period of time.

• operators are fluent in English, French, Italian, German, Spanish, Turkish
• highly trained personnel will make critical decisions and adapt to the needs of each client based on specific contracts and situations
• competent management is permanently supervising the activity and finds adequate solutions in crisis moments

the right tools

Professional software and last generation technology complete the efficiency of our operators thus insuring a time-effective workflow and an optimal response in resolving even the most difficult tasks.

• Alcatel Omni PCX Office Telephone System
• 3 Linux-Based Pentium 4 Dual Processor Servers
• SWL Welcome Office Pro Callcenter Application

© 2011-2012 Rumanian International Assistance Services

Personal data processor no. 17978